Welcome to our four part series, featuring videos that explain a telehealth assessment with mlcoa from start to finish – beginning with booking the appointment; how our team and medical specialists triage each individual case to assure that telehealth is a safe and appropriate option for the person being assessed; the support we provide to the person leading up to their appointment and on the day; and the back of house report production and quality assurance processes that we follow to assure the specific needs of each referral is met.

Video #1 shows our friendly team helping with booking the appointment and how – in collaboration with our specialist consultant – we triage every case before proceeding with a telehealth appointment. Assuring that it is a safe and appropriate method of assessment for the person.